Broadcast Bruce Pre-Order Policy
Broadcast Bruce does not charge deposits or take payment for pre-orders until they are ready to ship.
A pre-order allows you to register your interest and to establish your position in the queue for a product that has not yet been released by the manufacturer or developer. It ensures that you will be among the first in the queue to receive your order once the product is ready to ship. Importantly, it also ensures that we, manufacturers and the local distributors can forward plan, build and order sufficient stock to meet demand.
Process:
- When you click the 'Pre-Order' button, the product will be added to your basket.
- Click on the basket icon at the top of the page or click 'MENU' and the expand arrow beside 'STORE'. You can then choose 'Basket' to review your order or 'Checkout' to proceed straight to the ordering process.
- The basket and checkout will state the total and the date that payment is estimated to be required in the summary at the bottom
- As with any order, you will supply your contact and delivery details, then submit your order WITHOUT payment information. Once submitted, these details will be securely stored and your order entered into the queue.
- Once goods arrive, an invoice will be sent with payment instructions.
- Payment for pre-orders must be received within 24 hours of invoice or the stock will be made available to the next person in the queue.
- Orders are filled STRICTLY on a first come, first serve basis. We do not prioritise any customer or accept payment to advance an order in the queue.
Some important points to understand regarding pre-orders:
- As mentioned, you will not be charged until goods are ready to ship. However, if you change your mind, you are responsible for contacting Broadcast Bruce and cancelling your pre-order prior to delivery.
- Pre-Order ship dates are an estimate only. Often goods are delayed as a result of manufacturing issues, as well as shipping and import processes. We will attempt to keep customers updated if these dates change significantly, but please be aware that it is NOT a guarantee of delivery. It also does not include the time required to ship from Broadcast Bruce to you. This time needs to be added to the estimated ship date.
- Payment will be requested as soon as goods are ready to ship.
- We consider the pre-order a commitment as binding as any order and expect that customers will not take advantage of the process to place pre-orders with multiple suppliers. Customers that are found to be dishonouring their pre-orders at the time payment is due may be blocked from placing further pre-orders in the system. A pre-order is an order. The fact we don't take deposits or payment in advance is due to the trust and respect we hold for the creative professionals that we work with.
- All other store and business policies are at the bottom of the page and are still applicable, as are all protections offered to you under Victorian State and Australian Federal consumer law.